Refund policy

Thank you for shopping with Metalmotion. We aim to deliver high-quality diecast and
collectible products. All products sold are non-returnable, and we only offer replacement
(no refunds) under specific conditions.
By placing an order, you agree to this policy.
1. Eligibility for Replacement
We provide replacement only in the following cases:
✅ Eligible Cases:
● Damaged or Defective Product

● Incorrect Product Delivered
● Product Not as Described
📸 Mandatory Requirement:
A clear unboxing video is required to validate any claim. The video must:
● Start before opening the package
● Clearly show the package condition and product
❌ Replacement will NOT be provided for:
● No unboxing video proof
● Change of mind
● Minor box/packaging damage
● Used, tampered, or altered products
● Limited edition/collectible items with minor paint or finish variations
2. How to Request a Replacement

To raise a request:
Step 1: Contact Us
Reach out within 7 days of delivery
Step 2: Share Details
Provide:
● Order ID
● Issue description
● Clear photos + unboxing video proof
Step 3: Verification
Our team will review and confirm eligibility
3. Replacement Process
● Approved cases will receive:
○ Same product OR
○ Equivalent product (if original unavailable)
● In certain cases, we may ask you to return the product
○ Return instructions will be shared
○ Shipping may be covered based on case evaluation

4. Replacement Shipping
● Replacement dispatch timeline: 5–10 business days
● Subject to product availability
5. Important Conditions
● Product must be:
○ Unused
○ In original packaging
○ With all accessories intact
● Claims without proper proof will be rejected strictly
6. Cancellation Policy
● Orders can be cancelled within 24 hours of placing
● Cancellation is not possible once order is processed or shipped
7. Consumer Rights
This policy complies with the Consumer Protection Act, 2019. Customers are entitled to
replacement for genuine defective or damaged products.

8. Contact Us
For support:
Metalmotion
Haryana, India
Email: [Your Email Here]
Phone: [Your Phone Number Here]
Legal Compliance
This policy is in accordance with applicable Indian laws. Metalmotion reserves the right to
modify this policy at any time without prior notice.

💡 Pro Tip (For Your Business)
For your diecast niche, this line is powerful—keep it bold on your website & product pages:
“No unboxing video = No replacement.”
This alone reduces 80% of fake claims.
If you want, I can also:
● Convert this into a Flipkart/Amazon-friendly version
● Create a short Instagram highlight policy
● Design image banners for your listings �