Privacy policy

 

At Metalmotion (“we,” “our,” or “us”), we are committed to protecting your privacy and
personal information. This Privacy Policy explains how we collect, use, share, and safeguard
your data when you visit our website, purchase products, or interact with us.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following details:
● Full name
● Email address
● Phone number
● Billing and shipping address
● Payment information (processed securely via third-party gateways)

b. Non-Personal Information
We may also collect:
● Browser type and version
● IP address
● Device and general location data
● Pages visited and time spent on the website
● Referring links
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies
help us understand user behavior and improve our website.
You can disable cookies through your browser settings, though some features may not
function properly.

2. How We Use Your Information
We use your data to:
● Process and deliver orders
● Provide customer support
● Improve website performance and user experience
● Send order updates and service-related communication
● Respond to queries and feedback
● Send promotional content (only with your consent)
● Prevent fraud and comply with legal requirements
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
● Service Providers: Payment gateways, delivery partners, and analytics providers
● Legal Authorities: When required by law
● Business Transfers: In case of merger, sale, or restructuring
4. Data Security

We implement reasonable security measures to protect your data from unauthorized access,
misuse, or disclosure. However, no system can guarantee complete security.
5. Your Rights (India)
As per applicable Indian laws, including the Digital Personal Data Protection Act, 2023,
you have the right to:
● Access your personal data
● Correct inaccurate information
● Request deletion of your data
● Withdraw consent (especially for marketing)
● Object to certain data processing activities
To exercise these rights, contact us using the details below.

6. Data Retention
We retain your data only as long as necessary for order fulfillment, legal compliance, and
business operations. Once no longer needed, data is securely deleted or anonymized.
7. Marketing Preferences
If you opt-in, we may send promotional messages. You can unsubscribe anytime using the
link in our emails or by contacting us.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly
collect data from minors.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy
practices. Please review their policies before sharing any information.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page
with an updated effective date.

11. Contact Us
For any questions or concerns:
Metalmotion
Haryana, India
Email: [Your Email Here]
Phone: [Your Phone Number Here]
Legal Compliance
This Privacy Policy complies with:
● The Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011
● The Digital Personal Data Protection Act, 2023

3. Shipping Policy
Thank you for shopping with METALMOTION. This Shipping Policy outlines the terms and
conditions related to the shipping of products purchased from our platform. Please review
this policy carefully before placing your order.
1. Shipping Locations
We currently deliver across all locations within India.
At present, international shipping is not available. If you are located outside India and wish to
place an order, please contact us at supportmetalmotion@gmail.com for assistance.

2. Order Processing Time
Processing Time: All orders are processed within 48 hours of confirmation. Orders are not
shipped or delivered on Sundays or public holidays.
Order Confirmation: Once your payment is successfully processed, you will receive an
order confirmation email along with estimated delivery details.
Peak Season Delays: During high-demand periods such as sales or festive seasons,
processing times may be slightly extended.
3. Shipping Methods & Delivery Time
We currently offer:
Standard Shipping: Delivery within 7–10 business days, depending on your location.
Please note that delivery timelines are estimates and may vary due to factors such as
product availability, location, weather conditions, or courier delays.
4. Shipping Charges
We provide free shipping across India on all orders. No additional charges will be applied
at checkout.
5. Order Tracking
Once your order is dispatched, you will receive a tracking ID via email or SMS. You can track
your shipment using the provided link or through the Shiprocket platform.
If you experience any tracking issues, feel free to contact our support team.

6. Delivery Restrictions
● P.O. Boxes: We do not deliver to P.O. Box addresses. Please provide a valid
residential or business address.
● Remote Areas: Certain remote or rural locations may have longer delivery timelines
or limited courier availability. In such cases, we will inform you and provide possible
alternatives.

7. Taxes and Duties
● No customs duties apply for domestic orders within India.
● Applicable GST is included in the final price at checkout.
● There are no hidden charges.

8. Delivery Issues
If you encounter any issues such as:
● Delayed delivery
● Damaged products
● Incorrect or undelivered shipments
Please contact us at supportmetalmotion@gmail.com. We will coordinate with our courier
partners to resolve the issue promptly.

9. Missing or Lost Shipments
In rare situations where an order is lost or marked undeliverable:
● We will work with the courier partner to locate your package.
● If confirmed lost, we will offer a replacement or store credit as per our policy.
10. Returns and Exchanges
For return or exchange requests, please refer to our Replacement Policy. All requests must
comply with the specified procedures and timelines.
11. Customer Responsibilities
Customers are requested to provide complete and accurate shipping details at the time of
placing the order.
METALMOTION is not responsible for:
● Delivery failures due to incorrect address details
● Additional charges for reshipping returned orders caused by inaccurate information

12. Contact Information
For any shipping-related queries, please reach out to us:
Email: supportmetalmotion@gmail.com
Address: Haryana, India

Disclaimer
While we strive to ensure timely and smooth delivery, delays may occur due to
circumstances beyond our control such as weather conditions, logistical challenges, or
courier issues.
We appreciate your patience and assure you of our full support in resolving any concerns.
Here’s your Return & Replacement Policy rewritten for Metalmotion (Haryana) with a
stronger, cleaner, and marketplace-aligned tone �